A CASE STUDY FOR
CHARTWELLS INDEPENDENT

Chartwells supply meals and housekeeping to independent schools all over the country and is relied upon in countless senior, prep and boarding schools. Their no compromise ethos is also expected in their staff’s appearance.

Chartwells called us on the back of a recommendation from one of their sister companies, Restaurant Associates. We learned the company were in the process of re-branding a whole new corporate image, known as the Whisk Project.

125 sites uk wide

2000 employees

20,000 garments

Chartwells knew exactly their requirements so it was easy to initially supply a range of garment samples to be assessed for quality and style. We then went on to produce the fully embroidered or tax tabbed uniform range for Management, Customer Service, Chefs, Porters and Stores. This collection included a wide range of garments, from Corporate suits, shirts, trousers and dresses to Hospitality aprons, polos, cargo pants and waistcoats, as well as an assortment of jackets and accessories.

The range was then presented to the Chartwells Managers at Food Festivals in both London and Bristol. In conjunction with this presentation we created a 32 page Ordering Guide with the initial uniform range and how to order online through our popular Uniform Buyer system.

At the end of August, ready for the start of the new term, Uniform Buyer went live. Supplying over 120 units UK wide we initially opened a four week ordering window that guaranteed uniform delivery by the start of the school year.

Every piece of uniform was branded, whether with embroidery or tax tab; more than 20,000 garments.

The Uniform Buyer system ensured each individual employee, over 2000 of them, received their personal ‘wearer pack’ bagged with only their own specific uniform.

The feedback from Chartwells Independent has been overwhelmingly positive. Chartwells Independent demanded a great service, as they should, and that’s what they get from Kylemark.

 

TESTAMONIAL

Julie Bibby
Regional Manager - Chartwells Independent

“The teams all love their new uniform and clients love it as well.”

The feedback regarding Kylemark has been brilliant - the managers have said it is easy to order and individual named packages make it so much easier. Returns are easy and the company are great if there are any issues such as queries, sizes or missing items; the Kylemark team are very efficient.

Also the quality of the garments and the bespoke embroidery service to suit the needs of our individual schools has been outstanding. Nothing is too much trouble.
 
One manager with 30 years Compass service said, “It is the best Compass supplier I have ever dealt with.”

Many thanks for everything you have done to support the delivery of our new Chartwells Independent uniforms.”

 

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